Marketplace Excellence Director

Are you a visionary leader with a passion for driving marketplace growth and operational excellence? PT Marketplace Innovators, a leading e-commerce platform in Bangka Belitung, is seeking a Marketplace Excellence Director to spearhead our strategic initiatives and enhance our operational standards. Based in Pangkal Pinang, this role offers a unique opportunity to shape the future of marketplace excellence in a dynamic and innovative environment.

As the Marketplace Excellence Director, you will be responsible for overseeing our marketplace operations, ensuring seamless customer experiences, and driving continuous improvement across all aspects of our platform. This role is perfect for a strategic thinker who is eager to make a significant impact on our marketplace's growth and operational efficiency.

📋 Tanggung Jawab Pekerjaan

• Develop and implement strategic initiatives to enhance marketplace performance and operational excellence.
• Oversee day-to-day operations, ensuring seamless customer experiences and high levels of service quality.
• Drive continuous improvement through data-driven decision making and process optimization.
• Lead and mentor a team of professionals, fostering a culture of innovation and excellence.
• Collaborate with cross-functional teams to align marketplace strategies with business objectives.
• Monitor and analyze marketplace metrics to identify trends and areas for improvement.
• Ensure compliance with industry standards and regulatory requirements.
• Represent the company in industry forums and professional networks.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 10 years of experience in a leadership role within the e-commerce or marketplace industry.
• Proven track record of driving operational excellence and marketplace growth.
• Strong understanding of e-commerce platforms and marketplace operations.
• Excellent leadership and team management skills.
• Proficiency in using data analytics tools such as Google Analytics, Tableau, or Power BI.
• Certification in project management (e.g., PMP) is a plus.
• Fluent in both English and Indonesian.

🛠️ Keahlian

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